Tria Federal (Tria)

IT Project Manager

TRIA - Public Safety - DOL-BLS - Suitland, MD - Full Time

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​​​Client Site: 
Suitland, MD 
​​​Full Time - SHORT-TERM
​​​Ability to obtain & maintain a Public Trust *

* US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.

 
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.

 
Follow us on LinkedIn#PoweringPossible
 

Who You Are:
You are a talented Project Manager with at least 10+ years of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.

Military Veterans and individuals with disabilities are encouraged to apply! 
 
About This Role:
TRIA-FEDERAL supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT Support Services. We are looking for a qualified Project Manager to join our team. You will be responsible for leading our effort to support the DOL BLS agency in relocating from the current DC location to the Suitland Federal Complex. You should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals and milestones are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction through consistent and professional communication

Responsibilities:
 
    • Manager for Monthly IT deliverables per milestone schedule and communication between FTC and Federal Operations staff
    • This individual is responsible to the VP of Operations to resolve any issues of deficiency in meeting contractual obligations.
    • Serve as subject matter expert for the service delivery life cycle of the infrastructure (i.e. Network, Server, Asset Management, Workstation, and Helpdesk)
    • Provide guidance and direction to multiple support teams in the areas of security, network,infrastructure, and asset management.
    • Experience overseeing moves and relocation of personnel and assets
    • Ensure customer service is timely and accurate on a daily basis
    • Develop a highly detailed schedule with associated milestones and AQLs which is reported on a weekly basis to the government.
    • Establish best practices through the entire technical support process
    • Follow up with customers to identify areas of improvement
    • Develop daily, weekly and monthly reports highlighting specific team goalsobjectives
    • Provide customer feedback to the appropriate internal teams
    • Experience running projects such as desktop hardware moves, soft phone deployments, and asset management.
 
The “Need-to-Have” Skills & Qualifications:
  • Assisting end-users in solving problems
  • Installation and configuration of Hardware for network infrastructure, desktops, laptops, phones, and peripherals.
  • Performing network troubleshooting and testing
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • Windows deployment tools, enterprise-level Software deployment tools, SMS
  • Incident/Asset/Change/Problem Management Experience
  • Help Desk ticketing systems experience & reporting
  • Exceptional written and verbal communication skills during frequent (daily) interactions with senior level government personnel
  • Government experience running or working on programs as a Project Manager
  • Four (4) years of experience in client relations, working closely with the client to resolve contract, development, and personnel issues.
 

 
 
Professional Certifications:
ITIL, HDI
Education:Bachelor’s degree
Clearance:Ability to obtain & maintain a Public Trust Clearance 
Years of Professional Experience:10+ years of experience 
 
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Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
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Equal Employment Opportunity (EEO):

Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.

As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.

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