Tria Federal (Tria)

Help Desk Specialist

TRIA - Department of Labor (DOL) - Washington D.C., DC - Full Time

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Client Site: 
Washington, DC and Suitland, MD
Full Time
Ability to obtain & maintain a Public Trust *

* US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.

 
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.
 
Follow us on LinkedIn#PoweringPossible
 
Who You Are:
You are a talented Help Desk Specialist with at least 1+ years of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.
Military Veterans and individuals with disabilities are encouraged to apply! 
 
About This Role:
 Tria Federal (Tria) is seeking a talented Help Desk Specialist. FTC supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT Support services.  This position will be part of a team responsible for providing technical support in-person or remotely, by telephone, email, or remote access to a population of 3,000 clients.
Responsibilities:
    • Assists with implementing new commercial software and performs mid-level support tasks.
    • Troubleshoots, diagnoses, and resolves PC software/configuration problems with minimal guidance on complex issues.
    • Installs, tests, and configures software and/or monitors system/server performance, if required.
    • Assists in evaluating and/or installing information center diagnostic tools, if required.
    • Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.
    • Implements new commercial software and performs high-level support tasks.
    • Troubleshoots, diagnoses, and resolves complex PC software/configuration problems.
    • Evaluates and installs information center diagnostic tools, if required.
    • Uses remote access/diagnostics software as required to identify and isolate problems.
    • Trains new staff and users in use of software and hardware.
    • Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.
    • As required, handles incoming calls and system alerts, logs and refers the calls and alerts as appropriate, and assists users either in-person, over the phone, or both.
    • Diagnoses causes of PC, server, and printer hardware problems and failures; and repairs, replaces, and adjusts faulty PC, server, and printer hardware components.
    • Installs boards, peripheral devices, new PCs, servers (both Linux and Windows servers), and printers.
    • Moves, reinstalls and configures PCs, servers (both Linux and Windows servers), printers, and other devices while making any necessary network connections.
    • Works with higher-level staff on system hardware and software problems, cable plant expansions, and cable plant documentation.
    • Organizes, installs and maintains server cabinets and network racks (this includes network cabling, power, and KVMs).
    • Organizes, installs and maintains cabling for cable plants and data centers (this includes network cabling, power, and KVMs).
    • Documents and labels Data Center’s server cabinets, network racks, and cabling.
    • Prepares and provides directions/overviews of equipment setup procedures to other staff.
    • Leads projects such as operating system and application upgrades.
 
The “Need-to-Have” Skills & Qualifications:
  • Attention to detail
  • Ability to document in the help desk application and other tools
  • Excellent Customer Service
Professional Certifications:N/A
Education:High School or Equivalent
Clearance:Ability to obtain & maintain a Public Trust Clearance 
Years of Professional Experience:
  • One (1) year of experience:
    • Providing technical support on an enterprise environment with over 100 users
    • Supporting Microsoft Windows client operative system
    • Diagnosing and resolving PC and printer problems
Required Technical / Business Toolset Experience:
  • Microsoft Active Directory management tools
  • Microsoft Suite
  • Dell Hardware

The “Nice-to-Have” Skills & Qualifications:
  • Prior Federal agency experience is a plus
  • Prior Service Desk experience
Professional Certifications:HDI; ITIL; MCP, A+
Education:Technical or college degree
Physical Requirements
  • Ability to carry up to 30 lbs
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Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
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Job Listing ID: job_20240621214254_1YDUYIJZN6EJ16QC

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Equal Employment Opportunity (EEO):

Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.

As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.

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