Tria Federal (Tria)

ServiceNow Designer

TRIA_FTC_DOS-FSI - Arlington, VA - Full Time

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​REMOTE-IN
Arlington, VA
​Full Time
​Secret Clearance Required*
* US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.

 
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.
 
Follow us on LinkedIn#PoweringPossible
 
Who You Are:
You are a talented ServiceNow Designer with at least 4+ years of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance. You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.

Military Veterans and individuals with disabilities are encouraged to apply! 
 
About This Role:
Tria Federal (Tria) is seeking a talented ServiceNow Designer. The primary responsibility will be to provide daily support for Windows Web servers and services. This includes:
Responsibilities:
 
  • Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc.
  • Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
  • Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis.
  • Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements.
  • Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
  • Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing.
  • May assist and sometimes lead test plan development and execution, especially UX/UI testing.
  • Collaborate with the technical team to implement designs that produce working solutions.
  • Participate in design and other reviews to ensure that all business functional, process and system design requirements are met.
  • Build and maintain an effective working relationship with stakeholders,  customers, and team members that leads to the adoption of the best design solutions.
 
The “Need-to-Have” Skills & Qualifications:
  • Experience with UI Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements such as workflows, service requests data flows, etc.
  • Experience understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs.
  • Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow and document analysis.
  • Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complimentary  color palette, to meet user requirements.
  • Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional and system documents, and similar documentation documenting customer requirements.
  • Deep understanding of the ServiceNow out-of-the-box features and functionality, customization  opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
  • Experience with System Development Life Cycle (SDLC) processes including client requirement analysis, system design and UX testing.
  • Familiarity with ITIL/ITSM processes.
  • Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions.
  • Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities.
 
Professional Certifications: ServiceNow Micro-certification – Flow Designer –preferred
Education:
BS/BA degree in Computer Science, MIS, or related IT discipline
An additional four years of related professional experience can be substituted for a BS/BA degree
Clearance:Secret Clearance Required
Years of Professional Experience:
At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow
At least one (1) year of ServiceNow customization & development experience


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Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
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Job Listing ID:job_20240522213713_TTAPAXOFPUQ5NUM2
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Equal Employment Opportunity (EEO):

Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.

As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.

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